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Code not ordered Name not ordered Description Change Type not ordered Change Date descending order
FN-1700.1470-028 Auto Warranty Scam Reporting U.S. DEFINITION: Programs that provide a hotline, website or other mechanisms that people can use to report calls from scammers posing as representatives of a car dealer, manufacturer or insurer telling them that their auto warranty or insurance is about to expire. The call generally includes some sort of pitch urging them to renew their warranty or policy. During the call (which often begins automated or pre-recorded) they may be instructed to press a certain number or stay on the line, and then asked to provide personal information which potentially can be used to defraud them. The scammer may have specific information about the intended victim's car and warranty which can make it hard to discern whether a particular call is legitimate or fraudulent. Car owners are advised against providing any personal information, such as their Social Security number, credit card information, driver's license number or bank account information to any caller unless they can verify they are dealing directly with a legitimate company with which they have an established business relationship. Criminals may also engage in caller ID "spoofing" – deliberately falsifying the information transmitted to the person's Caller ID display to disguise their identity. In addition to being fraudulent in nature, these calls likely violate telemarketing and robocall rules. People who have received a suspected scam call can file a complaint with the Federal Communications Commission (FCC) at https://consumercomplaints.fcc.gov/hc/en-us , the Federal Trade Commission (FTC) at https://www.ftccomplaintassistant.gov or both. CANADIAN DEFINITION: Programs that provide a hotline, website or other mechanisms that people can use to report calls from scammers posing as representatives of a car dealer, manufacturer or insurer telling them that their vehicle warranty or insurance is about to expire. The call generally includes some sort of pitch urging them to renew their warranty or policy. During the call (which often begins automated or pre-recorded) they may be instructed to press a certain number or stay on the line, and then asked to provide personal information which potentially can be used to defraud them. The scammer may have specific information about the intended victim's vehicle and warranty which can make it hard to discern whether a particular call is legitimate or fraudulent. Car owners are advised against providing any personal information, such as their Social Insurance Number, credit card information, driver's licence number or bank account information to any caller unless they can verify they are dealing directly with a legitimate company with which they have an established business relationship. Criminals may also engage in caller ID "spoofing" – deliberately falsifying the information transmitted to the person's Caller ID display to disguise their identity. People who receive vehicle extended warranty scam calls should report the incident to the Canadian Anti-Fraud Centre whether or not they become victims. = Automobile Warranty Scam Reporting = Car Warranty Scam Reporting = Motor Vehicle Scam Reporting = Vehicle Extended Warranty Scam Reporting = Vehicle Warranty Scam Reporting NEW 11/18/21
BH-8600 Transitional Housing/Shelter U.S. DEFINITION: Programs that provide extended shelter and supportive services primarily for homeless individuals and/or families with the goal of helping them live independently and transition into permanent housing. Some programs require that the individual/family be transitioning from a short-term emergency shelter. The length of stay varies considerably by program. It is generally longer than two weeks but typically 60 days or more and, in many cases, up to two years or more. The supportive services may be provided directly by the organization managing the housing or may be coordinated by them and provided by other public or private agencies. Transitional housing/shelter is generally provided in apartment style facilities with a higher degree of privacy than short-term homeless shelters; may be provided at no cost to the resident; and may be configured for specialized groups within the homeless population such as people with substance use disorders, homeless mentally ill, homeless domestic violence victims, veterans or homeless people with AIDS/HIV. In some cases, a "transition in place" option allows families to continue living in the same complex (if not the same unit) where their transitional housing unit is located when they are ready to move to permanent housing. In other cases, the permanent housing option is either public housing or private rental housing supported by a tenant-based voucher subsidy. Included are post-domestic violence shelter housing programs that make affordable rental housing (or other accommodations) available to women, generally those who are coming directly out of a domestic violence shelter or other crisis shelter, often in apartment complexes owned by the shelter; and programs that provide transitional housing and support services for other targeted groups such as military and veteran families and others who need a temporary supportive living environment to maintain stability and begin to thrive. CANADIAN DEFINITION: Programs that provide extended shelter and supportive services primarily for homeless individuals and/or families with the goal of helping them live independently and transition into permanent housing. Some programs require that the individual/family be transitioning from a short-term emergency shelter. The length of stay varies considerably by program. It is generally longer than two weeks but typically 60 days or more and, in many cases, up to two years or more. The supportive services may be provided directly by the organization managing the housing or may be coordinated by them and provided by other public or private agencies. Transitional housing/shelter is generally provided in apartment style facilities with a higher degree of privacy than short-term homeless shelters; may be provided at no cost to the resident; and may be configured for specialized groups within the homeless population such as substance use disorders homeless mentally ill, homeless domestic violence victims, veterans or homeless people with AIDS/HIV. Included are post-domestic violence shelter housing programs that make affordable rental housing (or other accommodations) available to women, generally those who are coming directly out of a domestic violence shelter or other crisis shelter, often in apartment complexes owned by the shelter; and programs that provide transitional housing and support services for other targeted groups such as military and veteran families and others who need a temporary supportive living environment to maintain stability and begin to thrive. Add "Second Stage Houses" as a Canadian only use reference. NOTE: replaces "people with substance abuse problems" with "people with substance abuse disorders" in both definitions. CHANGE 11/16/21
BV-8950.1800-670 Public Safety Power Shutoff Notice Assistance U.S. DEFINITION: Programs that provide assistance for community residents who have received a Public Safety Power Shutoff (PSPS) notice and need help understanding what they need to do. Public Safety Power Shutoffs are a precautionary safety measure utilized by electric utilities to proactively turn off power when and where conditions present an increased wildfire risk (e.g., the presence of dry vegetation and other potential wildfire fuel, high winds and low humidity) and are a last resort in an effort to reduce the risk of a fast-moving, hard to fight wildfire caused by electric infrastructure. Power shutoff events cause significant disruption to residents, businesses, and critical services. Vulnerable individuals including pregnant women, people who are homebound, hearing impaired or blind, have a language barrier, or use a mobility device or other type of assistive technology, may need outside support to get them through the outage and/or help in developing a safety plan including emergency contacts, communication support, and other necessities that might be of value to them during an event. In some jurisdictions in the U.S., utilities are required to provide adequate support and resiliency for the duration of a PSPS event to customers that rely on electricity to maintain necessary life functions, including durable medical equipment and assistive technology. CANADIAN DEFINITION: Programs that provide assistance for community residents who have received a Public Safety Power Shutoff (PSPS) notice and need help understanding what they need to do. Public Safety Power Shut-off notices are a tool in some Canadian provinces that are designed to keep people and communities in high-risk areas safe. The utility companies proactively shut off power during extreme and dangerous weather conditions (e.g., the presence of dry vegetation and other potential wildfire fuel, high winds, low humidity and real time observation from on-the-ground experts) that can result in catastrophic wildfires, but PSPS are only used as a last resort as a preventative measure to ensure customer and community safety. Power shutoff events cause significant disruption to residents, businesses, and critical services. People who rely on electric or battery-dependent medical technologies such as breathing machines, a power wheelchair or scooter, and home oxygen or dialysis, have been advised to have a plan in place for an extended power outage for all seasons, year-round. See also Disaster Warnings (TH-2100), Electric Service Providers (BV-9000.1500), Electric Service Shutoff Suspension Programs (BV-8950.1800-195), Utility Disconnection Notification (BV-8900.9200), Utility Disconnection Protection Protection (BV-8900.9220). = PSPS Notice Assistance NEW 11/16/21
HL-8120.7800-200 Free School Supplies Programs that pay for or provide textbooks and other essential educational supplies at no cost for students who cannot afford to purchase them. NOTE: changes the definition to read "pay for or provide". CHANGE 11/16/21
PL-7400.6300 Outdoor Environmental Education Programs that offer open-air learning experiences, particularly for schoolchildren, that promote appreciation for and understanding of local ecosystems and our fundamental connections to the world around us. Activities may include identification of plants, insects and animals and exploration of their habitats, learning about weather and its relationship to environmental processes, geological history and demonstrations of the importance of biodiversity and sustainability. Students may investigate the life cycles of animals in a pond; observe the growth and reproduction of common plant species; examine the form and function of leaves, stems, roots and flowers and how these features help to classify plants; consider the interrelationship between predator and prey; learn how different animals grow and change with the seasons; learn and practice compass navigation and other outdoor skills; and/or make other discoveries which foster engaged and responsible environmental citizenship. Outdoor education programs may be provided through schools, conservation authorities or other organizations and depending on the program and the materials they incorporate, parents and/or caregivers may have a role to play in the process. CHANGE 11/09/21
LR-0450 Autism Therapy U.S. DEFINITION: Programs that offer any of a variety of therapeutic interventions, which may be used singly or in combination, to address the range of social, language, sensory and behavioral difficulties experienced by children and adults with autism and related disorders. Because of the spectrum nature of autism and the many behavior combinations that can occur, treatment approaches must be tailored to meet the individual needs of each person. Included are behavioral and communication development approaches, specialized curricula and sensory integration; biomedical and dietary treatments including psychiatric medications, vitamins and minerals (such as Vitamin B6, magnesium and essential fatty acids), treatment using the hormone secretin and special diets; and various complementary therapies such as music, art or equestrian, speech, physical or occupational which may be used on an individual basis or integrated into an educational program. CANADIAN DEFINITION: Programs that offer any of a variety of therapeutic interventions, which may be used singly or in combination, to address the range of social, language, sensory and behavioural difficulties experienced by children and adults with autism and related disorders. Because of the spectrum nature of autism and the many behaviour combinations that can occur, treatment approaches must be tailored to meet the individual needs of each person. Included are behavioural and communication development approaches, specialized curricula and sensory integration; biomedical and dietary treatments including psychiatric medications, vitamins and minerals (such as Vitamin B6, magnesium and essential fatty acids), treatment using the hormone secretin and special diets; and various complementary therapies such as music, art or equestrian, speech, physical or occupational which may be used on an individual basis or integrated into an educational program. NOTE: Removes references to specific therapies that are also lower level terms on this branch from the definitions. CHANGE 11/09/21
FN-1700.1470-640 Online Shopping Scam Reporting Add "Online Pet and Puppy Scam Reporting", "Online Pet Scam Reporting", "Online Puppy Scam Reporting", "Online Pet and Puppy Purchase Scam Reporting", "Online Pet Purchase Scam Reporting", "Online Puppy Purchase Scam Reporting", and "Online Pet and Puppy Shipping Scam Reporting", "Online Pet Shipping Scam Reporting", and "Online Puppy Shipping Scam Reporting" as use references. CHANGE 11/04/21
FL-1395 Canadian Anti-Fraud Centre The Canadian Anti-Fraud Centre (formerly known as PhoneBusters National Call Centre) is Canada's national anti-fraud call centre and central fraud data repository. It was established in January 1993 in North Bay, Ontario, and is jointly operated by the Ontario Provincial Police, Royal Canadian Mounted Police and the Competition Bureau. The original mandate of PhoneBusters was to prosecute key individuals in Ontario and Quebec involved in telemarketing fraud under the Criminal Code. Its mandate now includes gathering intelligence and receiving complaints on mass marketing fraud, identity theft, deceptive marketing practices and telemarketing frauds. Once received, the centre analyzes the data, disseminates victim evidence, statistics, documentation and prepares reports for other law enforcement agencies in Canada and United States to follow up. It also educates and provides awareness campaigns on fraud prevention and telemarketing pitches, particularly in March (Fraud Awareness Month) to prevent future victimization. = Canadian Anti Fraud Centre = PhoneBusters National Call Centre NOTE: Canadian only. NEW 11/04/21
FN-1700.1470-470 Lost Pet Scam Reporting U.S. DEFINITION: Programs that provide a hotline, website or other mechanisms that people can use to report calls from scammers who respond to an ad the potential victim has placed in the local paper or online about their lost pet which may include mention of a reward. The scammer claims to have found the lost pet and offers to take time to return it to the owner for the reward, which the scammer wants in advance and may threaten to harm the pet if the owner refuses to pay. In another version of the story, the scammer may claim to be a trucker who found the injured animal as he was driving through the area. The pet had been hit by a car or was otherwise injured, and needed vet care, which has been taken care of and paid for, but he needs the owner to wire him the money so he can pick the pet up and send it back with another trucker in the same company who is driving back their way. Of course, the victim will not only need to wire the money, but give this scammer their name and address as well. In another version of the scam, the scammer can accurately describe the pet because s/he has stolen the animal and then looked for ads regarding the loss and initiated the call. People who suspect that they have encountered or been victimized by a lost pet scammer can report it to: the Federal Trade Commission (FTC) online at at https://www.ftccomplaintassistant.gov or by calling 877-382-4357, and/or the FBI's Internet Crime Complaint Center (IC3), if the scam occurred online. CANADIAN DEFINITION: Programs that provide a hotline, website or other mechanisms that people can use to report calls from scammers who respond to an ad the potential victim has placed in the local paper or online about their lost pet which may include mention of a reward. The scammer claims to have found the lost pet and offers to take time to return it to the owner for the reward, which the scammer wants in advance and may threaten to harm the pet if the owner refuses to pay. In another version of the story, the scammer may claim to be a trucker who found the animal as he was driving through the area. The pet had been hit by a car or was otherwise injured, and needed vet care, which has been taken care of and paid for, but he needs the owner to wire him the money so he can pick the pet up and send it back with another trucker in the same company who is driving back their way. Of course, the victim will not only need to wire the money, but give this scammer their name and address as well. In another version of the scam, the scammer can accurately describe the pet because s/he has stolen the animal and then looked for ads regarding the loss and initiated the call. = Missing Pet Scam Reporting NEW 11/04/21
BH-1800.1500-100 Domestic Violence Shelters Add "Transition Houses" as a Canadian only use reference. CHANGE 10/29/21

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