Term Consumer Complaints
Code DD-1500
Definition Programs that provide mechanisms through which consumers can register complaints regarding specific problems they are having with consumer goods and services, and obtain assistance in achieving a satisfactory resolution.
Created 3/10/92
Changed 4/8/09
Use References Consumer Complaints Handling
Consumer Complaints Investigation
See Also References Consumer Protection Agencies (DD-2100)
Federal Trade Commission (DD-2100.2000)
Legal Services (FT)
Voting Rights Protection (TQ-1800.9500)
External Classification Terms Consumer Complaints Processing and Investigation (UW 6.3.05.01)
Consumer Protection (NPC W07)
Consumer Protection (NTE W90)
Consumer Redress (UW 6.3.05.02)
Consumer Services (CAN CO-150)
Legal, Consumer and Public Safety Services (AIRS LE-450)
Related Concepts
Facet Service
Comments Note that there is a relationship between Consumer Complaints and terms in the Legal Services section, particularly Consumer Law. A good rule of thumb is to look here for organizations that try to work within the system to resolve problems without resorting to legal intervention; and to look there for resources to explore when those options have failed and a legal remedy is required.
Bibliographic References

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