Term Air Passenger Complaints
Code DD-1500.0150-030
Definition Programs that accept and, where possible, attempt to resolve complaints regarding overbooking practices, diverted flights, delayed flight compensation, baggage problems, cancellations, fares, frequent flyer programs, customer service, problems in the airport terminal and other claims against an airline.
Created 3/10/92
Changed 5/3/10
Use References Air Fare Complaints
Flight Cancellation Complaints
Flight Overbooking Complaints
Frequent Flyer Program Complaints
Lost Baggage Complaints
See Also References
External Classification Terms Air Traffic Control and Safety Standards (UW
Consumer Protection (NPC W07)
Consumer Protection (NTE W90)
Consumer Services (CAN CO-150)
Legal, Consumer and Public Safety Services (AIRS LE-450)
Transportation (ACH C-01)
Related Concepts Transportation/Travel
Facet Service
Bibliographic References “Air Travel Complaints?”, Canadian Transportation Agency website, http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html

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