Term Government Complaints/Government Ombudsman Offices
Code DD-1500.4150
Definition Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
Created 3/10/92
Changed 11/12/13
Use References Elected Official Complaints
Government Complaints/Government Ombudsperson Offices
Government Ombudsman Offices
Government Ombudsperson Offices
Politician Complaints
Public Official Complaints
See Also References Correctional Facility Complaints (DD-1500.1930)
Freedom of Information Requests (DF-7000.2350)
Government Associations (TN-2500)
Public Officials Offices (TD-6600)
External Classification Terms Consumer Complaints Processing and Investigation (UW 6.3.05.01)
Consumer Protection (NPC W07)
Consumer Protection (NTE W90)
Consumer Redress (UW 6.3.05.02)
Consumer Services (CAN CO-150)
Legal, Consumer and Public Safety Services (AIRS LE-450)
Related Concepts Advocacy/Rights Protection
Organization/Facility Type
Facet Organization/Facility Type
Comments
Bibliographic References “Devising a Government Complaint System: Guide to Good Practice”, State of Alaska Ombudsman website, posted November, 1998, http://www.state.ak.us/local/akpages/LEGISLATURE/ombud/complsys.htm

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