Term Cell Phone Company Complaints
Code DD-1500.9650-150
Definition Programs that accept and, where possible, attempt to resolve customer complaints about their cell phone service including issues with rates, coverage plans, poor signal, unauthorized charges or debits to their account, mid-contract price increases, being switched to a more expensive cell phone plan without their permission or other problems.
Created 10/30/18
Changed 10/30/18
Use References Mobile Carrier Complaints
Mobile Phone Company Complaints
See Also References Cell Phone Complaints (DD-1500.1340)
External Classification Terms Consumer Complaints Processing and Investigation (UW 6.3.05.01)
Consumer Protection (NTE W90)
Consumer Protection (NPC W07)
Consumer Redress (UW 6.3.05.02)
Consumer Services (CAN CO-150)
Legal, Consumer and Public Safety Services (AIRS LE-450)
Related Concepts
Facet Service
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Bibliographic References

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