Term Personal Health Care Advocate Services
Code LH-6300.6550
Definition Programs that help people navigate through the maze of doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations and other components of the health care system with the objective of supporting timely delivery of quality care and ensuring that patients, survivors and families are satisfied with their encounters with the health care system. Personal health care advocates are trained health care workers, often nurses, or volunteers familiar with the health care system who work independently of any health care institution. They help patients identify specialists, coordinate appointments with providers to assure timely delivery of diagnostic and treatment services, provide "cheat sheets" of questions, and lay out the choices patients have in plain English. They may also ensure that appropriate medical records are available at scheduled appointments, accompany patients to medical appointments, arrange language translation or interpretation services, facilitate financial support and help with paperwork, negotiate insurance claims, arrange transportation and/or child/elder care, provide access to clinical trials and facilitate linkages to follow-up services. Some programs contract with employers to serve as personal advocates for employees who are ill. Others work exclusively with individuals who have specific illnesses, e.g., cancer.
Created 12/8/10
Changed 12/8/10
Use References Patient Navigator Services
Personal Health Care Advocacy
Personal Healthcare Advocate Services
See Also References Health Care Referrals (LH-2600)
Hospital Based Patient Advocate Offices (LH-6300.4150)
Medical Information Services (TJ-3200.5000)
Medical Social Work (LH-6300.5500)
External Classification Terms Health (CAN HC-300)
Health Care (USA HC-300)
Patient & Family Support (NPC E08)
Patient & Family Support (NTE E86)
Related Concepts Advocacy/Rights Protection
Facet Service
Comments
Bibliographic References “PNP Background: What are Patient Navigators?”, Center to Reduce Cancer Health Care Disparities website, http://crchd.nci.nih.gov/initiatives/pnp/background.html

“They've got your back - and heart, head, feet... Advocates guide patients through medical morass.” By Lini S. Kadaba, Inquirer Staff Writer, Philadelphia Daily News website, http://www.philly.com/mld/philly/living/health/15369351.htm NOTE: this article is no longer available.

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