Term Crisis Intervention Hotlines/Helplines
Code RP-1500.1400
Definition Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).
Created 4/3/12
Changed 5/12/16
Use References Crisis Hotlines
Crisis Lines
Distress Lines
Hotline Counseling
Phone Crisis Intervention
See Also References 911 Services (JR-6000)
Crisis Intervention Skills Development (TP-6650.1600)
Post Disaster Crisis Hotlines (TH-2600.6500-650)
Protective Services (PH-6500)
Substance Use Disorder Hotlines (RX-8470.8350)
Talklines/Warmlines (RF-8380)
External Classification Terms Crisis Intervention (NPC F02)
Crisis Intervention Hot Line (UW
Hotlines & Crisis Intervention (NTE F40)
Mental Health/Substance Use Disorders (CAN MH-500)
Mental Health/Substance Use Disorders (USA MH-500)
Related Concepts Child Abuse
Children and Youth
Death and Dying
Domestic Violence
Emergency and Crisis Services
Ex-Offender/Reentry Services
Foster Care Transition Services
Physical Disabilities
Sexual Assault
Facet Service
Bibliographic References

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