Term 211 Lead Agencies
Code TJ-3000.8500-850
Definition Information and referral providers that have taken the lead in implementing 211 in their community, generally in collaboration with other organizations that provide some type of information and referral or a related service such as volunteer placement or crisis intervention. In most cases, the lead agency operates the call center to which 211 calls are routed and handles the inquiries directly or forwards appropriate calls to participating collaborative members via call transfer or a menu system that allows inquirers to select the organization they wish to contact.
Created 9/29/04
Changed 1/21/10
Use References 2-1-1 Lead Agencies
See Also References
External Classification Terms Information and Referral (Separately Organized) (UW
Information & Referral (NPC P05.17)
Information Services (AIRS IS-330)
Information Services (CAN IS-330)
Personal Social Services (NTE P50)
Related Concepts Organization/Facility Type
Facet Organization/Facility Type
Bibliographic References

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