Privacy Policy

Effective March 8, 2023

This Privacy Policy (“Policy”) applies to the website located at (the “Site”), including without limitation all site-related services, which is operated by Information and Referral Federation of Los Angeles County Inc. (dba 211 LA County) (hereinafter referred to as “211 LA,” “we,” “us,” or “our”). 211 LA respects the privacy of those who visit the Site and use our online services and will endeavor to implement measures designed to protect their privacy. Note, however, that we do collect and use information from visitors to the Site. This Policy sets forth our practices relating to the collection and use of information from you in connection with your visit to the Site. We may revise this Policy from time to time as we add new features or as laws change that may affect our services. Changes to the Policy are indicated by the “Effective” date at the top.

Information We Collect

We may collect personal information from you directly such as when you subscribe for our services, when you fill out a survey, or when you contact us. Personal information may include your name, e-mail address, phone number, address, username, password, and payment information.

We may also, through tracking technologies (such as cookies), collect information such as IP address, Site activity, time of Site visit, pages visited, and address of website visitors come from when entering on the Site.

How We Use Personal Information We Collect

We may use personal information we collect for various functional purposes, such as to: help us design the Site and to identify popular features; help us tailor the Site to be more helpful and efficient for our visitors; facilitate our provision of products and services; provide customer support; measure, improve, and resolve hardware, and software problems; send marketing communications; administer surveys for research and evaluation; protect the security and reliability of our Site; and take precautions against liability and to enforce agreements with 211 LA. We may combine your personal information with data we obtain from our services, other users, or third parties.

Disclosing Personal Information We Collect

We may disclose personal information to affiliates, service providers, government agencies, and other third parties for various purposes, such as for: performing an audit, complying with a legal obligation, carrying out certain transactions with visitors, payment processing, services necessary for successful operation of our Site, responding to a subpoena or other court order, or for public safety or an individual’s safety. We reserve the right to transfer any and all information that we collect from visitors, or that we otherwise collect in connection with the Site, including, without limitation, in the event of a sale or transfer of assets or of any portion of our business.

External Online Services

The Site may contain links to external online services such as other websites that we do not maintain or control. 211 LA is not responsible for the privacy or security practices of such other online services. Your use of such other online services may be subject to separate terms and conditions and privacy policies.

Data Security

We seek to use commercially reasonable security measures to protect the data that resides on our servers from loss, misuse, or alteration. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of our servers, the means by which data is transmitted between your computer and our servers, or any data provided to us. Please remember that you are responsible for the security of any usernames or passwords you create through the Site and you should not share them with anyone. You agree to immediately notify us of any unauthorized use of your username or password.

Your Choices

If you have a registered account, you may be able to update your personal information in your account settings or profile. You may also contact us to request to update your personal information. If you receive marketing emails, you may opt out of future marketing emails by following the instructions in the marketing emails you receive.

Contact Us

You may contact 211 LA by sending an e-mail message to

Privacy Policy. Terms of Use. Contact 211 LA County.