Licensing Requirements, Fees and Payments
Subscription Process
Passwords and Security
Reviewing Your Subscriber Profile
Subscription Agreement Provisions

Licensing Requirements, Fees and Payments

Organizational Licensing Requirements: Organizations need a license to engage in any use of the Taxonomy. In situations where there is a central database maintained for use by multiple organizations, each of the organizations needs its own license if they are maintaining records in the database and using the Taxonomy as an indexing system. The bottom line: if you maintain data using the Taxonomy, your organization requires a license. If you use data maintained by someone else, you don’t need a license but the other organization does. Please contact 211 LA County for more information about licenses.

Vendor Licensing Requirements: Note that the regular Taxonomy Subscription Agreement does not permit software vendors to incorporate the Taxonomy into a software product or service. If you are a software vendor and want to use the Taxonomy in your software product or service, see the Software Vendor License Agreement and contact 211 LA County directly at or (626) 350-1841. A list of authorized vendors is here: list of authorized vendors. If you are a subscriber and are using, have recently purchased or recently upgraded your I&R software from a vendor not on this list, your agency may be subject to unauthorized use of the Taxonomy.

Subscription Fees: Subscription rates for both organizational subscribers and software vendors are shown in the chart below. Note that government agencies can subscribe at the nonprofit rate.

OrganizationAnnual Subscription Rate
AIRS Member/Nonprofit200.00
AIRS Member/For-profit500.00
AIRS Non-member/Nonprofit250.00
AIRS Non-member/For-profit650.00
I&R Software Vendor2000.00
Organizational and Vendor Subscription Prices

AIRS membership rates apply only to subscribers with a current AIRS membership. AIRS membership is subject to confirmation and your subscription and access to Taxonomy website will be revoked if it is determined that your AIRS membership is inactive.

Payment Methods Accepted Online: 211 LA County accepts the following forms of payment for your Taxonomy subscription: Visa and MasterCard. We are unable to accept cash, checks, C.O.D. orders and wire transfers for the purchase of the subscription through the Taxonomy website. If you would like to make a purchase using either a check or purchase order, please follow the directions for that option which are included in the Subscription Process section below.

Bulk Subscription Discount: If you take out 10 or more subscriptions at the same time, you are eligible for a 10% discount. Only company checks or purchase orders are accepted for bulk subscriptions, so you will need to download the order form and fill it out accordingly (see the Subscription Process section below). Bulk discounts are only available on 1-year subscriptions.

Subscription Process

Canadian Subscribers: 211 LA County is partnering with InformCanada to bring the Canadian English and French versions of the 211 LA County Taxonomy to 211 programs, other I&R providers in Canada and other nonprofit, for-profit and public sector organizations that want to use it as an indexing system for their databases. As the representative for the 211 LA County Taxonomy in Canada, InformCanada ( handles Canadian subscriptions and provides French and English editorial support, training, promotion and administration.

The Taxonomy is available to all organizational members of InformCanada at no additional cost. The membership form is available here: To include a Taxonomy subscription in your association subscription, go to Section C "Taxonomy Agreement"; you must first read the Taxonomy Subscription Agreement at the link provided, and then confirm that you have done so by checking the "Yes" box.

People renewing their association subscription who already have a Taxonomy subscription will have their Taxonomy subscription extended for an additional year as part of the process. First time subscribers are entered into the Taxonomy system by InformCanada, and once 211 LA County is notified of their status, 211 LA County will let them know when their subscription has been activated and is available for use.

InformCanada can also process subscriptions for non-members of the association. All inquiries are welcome at

New Subscriptions Process - U.S. Subscribers Only To obtain a new subscription to the Taxonomy:

  1. Scroll to the bottom of the home page of Click on the "Subscribe" button and the system will take you to a registration form.

  2. Fill out the registration form in its entirety, read the Taxonomy Subscription Agreement that follows, indicate "YES", that you agree to the terms and click on "Continue" at the bottom of the page.

    • If possible, use a system or non-personal email address. The email address will become your username and will need to be entered each time one of your staff logs on to the site. Staff members may leave and you don’t want to have to continually update your username. You will have one account, but multiple staff members can be logged onto the site at the same time.
    • Choose a password that is both easy to remember and secure. Use a combination of upper and lowercase alpha characters and numbers for the maximum level of security.
    • Make sure all the information is entered correctly on the form before continuing with the next step.
    • If you are an AIRS member, make sure to enter your membership number. If you are paying by credit card, the system will calculate your payment amount based on the information you enter here. If you neglect to fill in this number or enter it incorrectly, you will not receive your AIRS membership discount.
    • Make sure that your legal status is correct. If you are paying by credit card, the system will calculate your payment amount based on whether you are a nonprofit, government or for-profit agency.

  3. The next step is to pay for your subscription. Select the payment option you wish to use and follow the directions below to complete the process.

    • Credit Card Payment Option: When you click on the "Enter credit card data" button, you will be taken to 211 LA’s secure credit card processing company, Complete the form and click on "Submit Transaction". NOTE: Make sure that the billing address for your credit card is entered in the address field. The transaction will be rejected if the addresses do not match. CLICK ON "SUBMIT" ONLY ONCE. If you click multiple times, you will be charged an additional amount for each click! When your card has been successfully charged, you will be brought back to the Taxonomy website and a confirmation email will be sent. NOTE: Credit card payments are only accepted through the Taxonomy website. Subscription orders cannot be placed by telephone.

    • Other Payment Methods: Company checks and purchase orders are also accepted. If you would like to pay using either of these methods, click on the "Pay with Purchase Order or Other Means" button, then download the order form, fill it out and email it to

      Once 211 LA County receives the P.O. number or your check, your account will be manually activated giving you full privileges as a subscriber. You will receive an email notification informing you of the activation. Please allow 2-3 business days for verification of your status and activation of your subscription.

  4. If you entered your registration information and clicked on "Continue" but did not pay at that time and later wish to complete the payment process:

    • Log in to the site with your username and password.
    • Click on the link to your profile. It is next to the "Log out" button at the top of the Home page.
    • The site will take you to your profile. Click on the "Subscribe or Renew Subscription" link near the bottom of the page below the "Edit" button.
    • The site will take you to a page where you can select your payment option.
    • Choose your payment option and follow the directions for credit card purchase or other payment options as described above.

Information Verification: Please note that any information you provide in connection with obtaining a subscription (including nonprofit status and/or AIRS membership information) may be verified and your subscription may be placed on hold or terminated in the event that there are inaccuracies or discrepancies.

Subscription Renewals: If you are a current subscriber (i.e., have time left on your subscription), or if your subscription has expired, please follow the directions below to renew your subscription:

  1. Logon to the Taxonomy Web site with your username and password.

  2. Click on the link to your profile at the top of the Home page. The site will take you to your profile.

  3. Click on the "Subscribe or Renew Subscription" link towards the bottom of the page. The site will take you to the page where you can select your payment option. DO NOT take out a new subscription or you will end up with two, one of which is current, the other expired!

  4. Pay for your subscription renewal following the directions in the "Subscription Process" section above. A full year will be added to the time you have remaining on your current subscription.

Lapsed Subscriptions: If you allow your subscription to lapse and do not renew it within a specified period of time, your access to the website functions will be terminated. You may want to check the status of your subscription periodically. Log onto the site and click on your name at the top of the page to display your profile. Information about when your subscription will expire is included near the bottom of the page.

Cancellations/Refunds: No refunds are available. If, as a subscriber, you wish to cancel your subscription to the Taxonomy website, you can either send an email message to (with the subject line of "Subscription Cancellation") or allow your subscription to lapse.

Passwords and Security

Make a note of your password and keep it handy. You will be asked to log in again periodically. Simply type your password and write "YES" next to "Subscription Agreement" indicating your willingness to comply with the Taxonomy Subscription Agreement. You will also see a message telling you how long your login will remain valid. If you forget your password, click on the button "Forgot your password?" and the system will send you an email assigning you a temporary password. You have the option of changing the password the system has assigned. Click on "Please visit the following link to change your password now" in your email notification and enter the password you wish to use. All staff within your organization may use the same username and password, but under no circumstances are you to share this information with people outside your organization. To do so would constitute a violation of the Taxonomy Subscription Agreement.

Reviewing Your Subscriber Profile

Make sure to visit your subscription profile often and keep the information current. If the original contact person for the subscription leaves and you don’t update the information, it will be difficult for 211 LA County to manage your subscription properly. Likewise, make sure your address and telephone information are correct. You can access your profile anytime by clicking on your underlined name at the top of the page next to the "Log Out" button. You can view current information about yourself, your organization and the status of your Taxonomy subscription. If you need to make a change, click on the "Edit" button. Of course, you are free to change your password at any time.

Subscription Agreement Provisions

As a licensed Taxonomy subscriber, you have agreed to observe the provisions of the Taxonomy Subscription Agreement document. Two of the provisions from the agreement are of enough interest to be highlighted on the website (see the sections below). Refer to the October 12, 2009 Subscription Agreement currently on the website for other restrictions that apply. Click here to access the document: Subscription Agreement: NOTE: To be in compliance with the terms of the agreement, you must replace your existing agreement whenever a revision is issued.

Other Language Label Translations: As a licensed subscriber, you are authorized to translate into another language the "label" for Taxonomy terms that you have used to index health and human services information and resources in the your database, solely to the extent reasonably necessary for the community served by your I&R service and your database provided that:

  1. The Label Translations are made and used solely in the "Alternative Term Name", "Display Name" or similar label field of the software system you are using and do not alter the Taxonomy installation or data file itself; and

  2. The Label Translations are only for use by you as part of your database and directory to the same extent that the original Taxonomy terms are used.

Copyright Statement: If the Taxonomy, or any portion of the Taxonomy (including its terms, codes, definitions or references), are utilized in a Subscriber Directory that is published, transmitted, distributed or otherwise made available to third parties, by any means or medium, the Subscriber shall prominently display the following notice in such directory:

Copyright © 1983 - 2016, Information and Referral Federal of Los Angeles County, Inc. All rights reserved. The index, codes and definitions of the terms contained herein are the intellectual property of Information and Referral Federal of Los Angeles, Inc. and are protected by copyright and other intellectual property laws. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federal of Los Angeles County, Inc.

If the Taxonomy is displayed or otherwise made available in a Subscriber Directory via the Internet, the subscriber shall prominently include a link to a copyright acknowledgement statement that 211 LA maintains online, currently located at: Copyright Acknowledgement Statement.

Privacy Policy. Terms of Use. Contact 211 LA County.